Terms & Conditions
Welcome to Richa Ahluwalia, a company registered under Shri Kumar Designs (“Richa Ahluwalia”). By visiting our retail outlet or shopping at www.richaahluwalia.com, you accept these Terms and are legally bound by it. Please read them carefully along with Privacy Policy on our website. These terms also apply when you use any current or future Richa Ahluwalia service or purchase from any affiliated business.
By getting in touch to, using any of our services and any purchases made by you through our retail outlets or Richa Ahluwalia (www.richaahluwalia.com) website shall signify your acceptance of the Terms and your agreement to be legally bound by the same.
Disclaimers
a. All Richa Ahluwalia outfits are handcrafted products containing vintage fabrics, threads, sequins, zaris etc. and may have slight irregularities or imperfections. These irregularities are the result of the human involvement in the process and raw material that adds to the finished product’s charm while ensuring you have a one-of-a-kind piece.
b. As per Richa Ahluwalia’s experience as a designer and creator, we want to ensure that our clients understand that no two handmade pieces are ever the same. Richa Ahluwalia is not into repetition and mass production of outfits. Therefore, every piece of Richa Ahluwalia is unique in its own way and that’s where their beauty lies. Each creator, each artist, each craftsperson brings their perspective, their life experience and a part of their soul to the pieces they create. Each piece is unique. Each piece is individual. Each piece is handmade with love.
c. Richa Ahluwalia is not responsible for or does not accept any claims, losses, etc whatsoever on the account that the product bought from Richa Ahluwalia is not identical to the product shown on the website and/or arising due to irregularities or imperfections in the product.
d. All Richa Ahluwalia outfits’ prices are subject to change at any time without prior notification. We reserve the right to change our outfit’s prices at any time without prior notice.
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Definitions
“You", “your”, “Client”, “Customer”: The end user of the purchased product or user accessing the Website, its contents, and using the Services offered through the Website.
- “"Service Providers”": Independent third-party service providers.
- “"We”", “"Us”", “"Company”", “"Our”": Richa Ahluwalia.
“Terms” or “terms” – means these terms and conditions.
“Website”: www.richaahluwalia.com
2. Color Variations
Actual product colors may vary from images due to differences in display capabilities and lighting conditions. Variations may also occur between production lots or due to natural aging and wear of sample fabrics. All Richa Ahluwalia outfits are handcrafted, using vintage fabrics and materials, which may result in slight irregularities or imperfections. These are natural and contribute to the uniqueness of each piece. No two handmade pieces are identical, emphasizing the individuality and artistry involved in their creation.
3. Customization and Style Changes
The cut and overall look of an outfit may vary from the sample if specific customizations are requested. Changes in measurements or design elements may affect embroidery and other details.
4. Product Descriptions
Richa Ahluwalia attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
5. Sizing
The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. The fit of our clothing depends on the cut, fabric, and style. Please review our sizing guide.
6. Trials and Alterations
- In-store Deliveries: Minor alterations are included before final delivery. Major design changes shall incur additional charges.
- Non In-store Deliveries: For international or out-station deliveries, outfits are dispatched based on measurements provided by the Client-provided measurements. Alterations required post-delivery shall be done at the sole cost of the are the Client's responsibility, including but not limited to the shipping costs.
7. Pricing and Payment Prices are subject to change without notice. Orders are processed upon receipt of full payment. International orders incur a 10% surcharge on the MRP. Payment terms vary based on order value and type. We charge your credit card before your order enters the shipping process. If we cannot ship your products, we will notify you and refund the value of the unavailable products.
8. Cancellation and Refund Policy
Orders cannot be cancelled once placed. Advance payments are non-refundable and cannot be converted into credit notes or adjusted against any other orders. We do not accept return of any product, and all the products once sold are non-refundable.
9. Shipping and Duties Please review our Shipping Policy for the terms and conditions of shipping our products. Orders are shipped internationally from our warehouse in Delhi, India. Additional import duties and taxes may apply and are the responsibility of the Ccustomer. This does not apply to orders from the USA, which are shipped on a DDP (Delivery Duties Paid) basis. Shipping costs are additional and based on current rates. The company is not liable for delays due to external factors.
10. Intellectual Property Rights This Website is owned by Shri Kumar Designs. All right to, title to, and interest in the cContent available on/ via the Website, the Website's look and feel, the designs, trademarks, service marks, and trade names displayed on the Website, and the Website URLs, Instagram handle of Richa Ahluwalia i.e, [●] are the property of Richa Ahluwalia or its licensors, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws. The Website and the cContent are protected by Indian copyright laws, and belong to Richa Ahluwalia or its partners, affiliates or contributors. The copyrights in the cContent are owned by Richa Ahluwalia or other copyright owners who have authorized their use on the Website. You may not manipulate or alter the images or other Content on the Website in any way.
All trademarks, service marks, logos and designs used on this Website, whether registered or unregistered, are owned by Richa Ahluwalia or other third parties. You may not use or display any trademarks, service marks, logos or designs owned by Richa Ahluwalia or its affiliates without Our prior written consent.
11. Your Account If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Richa Ahluwalia and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
12. Electronic Communications
By visiting www.richaahluwalia.com or sending emails to us, you are communicating with us electronically. You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
13. Website Access
Richa Ahluwalia grants you a limited permission to access and make personal use of this Website and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Richa Ahluwalia.
You may not use any proprietary information (including images, text, page layout, or form) of Richa Ahluwalia and our affiliates without express written consent. You may not use any meta tags or any other hidden text utilizing Richa Ahluwalia name or trademarks without the express written consent of Richa Ahluwalia. Any unauthorized use terminates the permission granted by Richa Ahluwalia.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Richa Ahluwalia so long as the link does not portray www.richaahluwalia.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.
You may not use any Richa Ahluwalia logo or other proprietary graphic or trademark as part of the link without express written permission.
14. Risk of Loss
All items purchased from www.richaahluwalia.com are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon shipment of the item.
15. Disclaimer of Warranties and Limitation of Liability
This Website is provided by Richa Ahluwalia on an “"as is”" and “"as available”" basis. We make no representations or warranties of any kind. You expressly agree that your use of this Website is at your sole risk.
16. Indemnification
You agree to indemnify, defend and hold harmless Richa Ahluwalia , its directors, officers, employees, agents, subsidiaries, business partners and affiliates of from and against any and all liability, damages, losses, claims, expenses of any kind (including, but not limited to direct, incidental, consequential, exemplary and indirect damages) and reasonable attorney’s fees, resulting from or arising out of (1) Your use, misuse or inability to use the Website or breach of the Terms and/or other policies; (2) the submission you submit or transmit to the Richa Ahluwalia . This defense and indemnification obligation will survive at all times.
17. Site Policies, Modification, and Severability
We reserve the right to make changes to our Website, policies, and these Terms and Conditions at any time.
18. Miscellaneous
a) Relationship of the Parties: These Terms do not create any partnership or agency relationship.
b) Entire Agreement: These Terms constitute the entire agreement between you and us.
c) Assignment: You may not transfer your rights under these Terms. We may assign our rights without your consent.
d) Severability: If any provision is held invalid, the remaining provisions shall remain in effect.
e) Force Majeure: We are not liable for delays due to causes beyond our control. f) Governing Law and Jurisdiction: These Terms are governed by Indian law, and disputes shall be subject to the jurisdiction of the courts in New Delhi, India.
For Customer service or post-sale queries, please email info@richaahluwalia.com.