FAQ

Frequently Asked Questions

Shipping & Delivery

Q: What is the estimated shipping time for a product?

A: As our garments are "Made To Order," dispatch times vary depending on the specific product. Typically, production requires 6-8 weeks. For precise details regarding your chosen item, please contact us at info@richaahluwalia.com or +91 98101 56742. We are happy to provide personalized assistance.

Please note: Following dispatch, domestic courier delivery typically takes 3-5 business days.

Q: Do you offer international shipping?

A: Yes, we ship worldwide.

Q: What are the shipping charges?

A: We offer complimentary shipping within Delhi. International shipping charges range from ₹2,000 to ₹8,000, depending on the destination country.

Q: Will I be responsible for customs duties?

A: Yes, any applicable customs duties or import taxes are the responsibility of the recipient. These charges are levied by the importing country's customs regulations and are independent of Richa Ahluwalia.

Q: Is Cash on Delivery (COD) available?

A: COD is currently unavailable.

Q: Is COD available for international orders?

A: We do not offer COD for international orders.

Q: Do you offer express delivery (shipping within 24-48 hours)?

A: Express delivery may be possible depending on product availability. Please contact us at +91 98101 56742 to inquire about express options for specific items.

Customization & Alterations

Q: Do you offer customization?

A: Yes, we offer customization options, including color variations, sleeve additions, and other minor adjustments. For more extensive customization requests, please contact us at +91 98101 56742 or info@richaahluwalia.com.

Q: How do I arrange for alterations?

A: We incorporate a 4-inch margin in all our custom-made garments to facilitate minor alterations. While we strive for precise measurements, should any adjustments be necessary, please contact us for assistance.

Returns & Exchanges

Q: What is your return/exchange policy?

A: We maintain a NO RETURN/NO EXCHANGE policy. We strongly advise reviewing the size guide and confirming your measurements before placing an order. Please do not hesitate to contact us with any sizing questions before purchase.